Client Testimonials
“The ideal model”
GrooveCIO has developed the ideal model for small and medium sized businesses. The “fractional CIO” approach provides Highwood USA with affordable access to top talent and strategic guidance for IT. Rick provides informed choices for each project we are tackling—from back-ups and disaster recovery to higher speed service and VPNs. He is mentoring our in-house staff to grow their capabilities, and is negotiating with vendors on our behalf to get the right systems for Highwood—fitting our needs today and for years of growth. Rick has been available at all hours to tackle emerging issues and outages. He fits in with our culture of ‘Get Stuff Done’ and is engaged and open with everyone on our team. Frankly, Highwood could not afford to have this caliber of talent as a full-time position, so sharing a CIO with other businesses in the area is an optimal solution—we get the highest quality IT leadership available for a fraction of the cost.
JOHN QUARMLEY, CEO
HIGHWOOD USA
“Knowledge and attention to detail”
“We initially hired Rick and Neva to design a custom database for our business over 15 years ago. In the subsequent years we have gone back to them time and time again to update our software to meet our growing demands. Their knowledge and attention to detail have helped us use our software to maximize our efficiency.”
JOSH BUCHSBAYEW
CHERRYSTONE AUCTIONS
“A 24/7 watch on our business…”
“The invaluable aspect of our relationship with GrooveCIO is that they keep a 24/7 watch on our business…they proactively gives quick instructions (text-phone-email) to our internal and external IT personnel, to keep things on track, which makes him more effective when he is onsite with us. GrooveCIO has had to solve a lot of problems with/for us since 2017—and also they led a significant upgrade to our ERP system—but at the same time, they have been implementing permanent fixes and prevention tools and technologies that have reduced our IT problems and our business risk going forward, while improving the employee-user experience on our digital applications and devices.
SCOTT KEATON, VP/CFO
BRACALENTE MFG GROUP
“An invaluable resource!”
“Rick and his team at GrooveCIO have been an invaluable resource for CH Briggs bringing IT expertise and partner relationships that we did not have internally. GrooveCIO helped the company migrate from an antiquated on-premise technology infrastructure to a state-of-the-art hosted environment with the most modern network security platform. He and his team also assisted CH Briggs in transitioning from a 20+ year old on-premise ERP platform to a cloud-based ERP. He has a unique way of interacting with various departments as if he were part of the co-worker base.”
JONATHAN PETERS, PRESIDENT & COO
C.H. BRIGGS COMPANY
“A strategic perspective to IT”
“GrooveCIO has brought a very strategic perspective to our IT department. They have applied a very logical approach to determining current state of our IT structure and systems, helping us to develop a vision of our desired future state, then putting a good plan in place to close the gap. I have been extremely impressed with Rick’s communication to us regarding his plans and projects and very happy that each suggestion he makes comes with a list of pros/cons and desired outcomes. GrooveCIO has provided me with a good understanding of IT as we discuss individual upgrades or projects, that I feel confident in the direction we choose and comfortable that the cost warrants the investment..”
DANIELLE HESS, COO
HIGHWOOD USA
“One of our best decisions”
“Hiring GrooveCIO was a terrific decision for C.H. Briggs. They listened to our concerns, provided expert diagnosis, and clearly laid out options for increased efficiency and security. GrooveCIO is both strategic and hands-on, and we benefit daily from the excellent internal relationships they have built and the outside resources they have brought into the company. Rick is proactive and trustworthy, and working with him as an outsourced IT leader has been one of our best decisions.”
JULIA H. KLEIN, CHAIRWOMAN AND CEO
C.H. BRIGGS COMPANY