Rick’s value to a business starts with his bandwidth for IT solutions, which he already had when I met him in early 2017 and I continue watch Rick’s skillset grow as we have worked closely together ever since. Rick is a hands-on leader, who keeps our improvements moving forward, by teaching and guiding our internal staff, as well as identifying and directing the external IT resources we need to upgrade and protect/monitor our hardware, software and critical data assets. The invaluable aspect of our relationship with Rick is that he seems to keep a 24/7 watch on our business . . . he proactively gives quick instructions (text-phone-email) to our internal and external IT personnel, to keep things on track, which makes him more effective when he is onsite with us. Rick has had to solve a lot of problems with/for us since 2017 – and also he led a significant upgrade to our ERP system -- but at the same time, he has been implementing permanent fixes and prevention tools and technologies that have reduced our IT problems, and our business risk going forward, while improving the employee-user experience on our digital applications and devices.
VP / CFO, BRACALENTE MFG GROUP